All FAQ

What are the hours of the convention?

Pensacon has events taking place throughout the day and night beginning Friday, February 17 at 1:00 pm and ending Sunday, February 19 at 6:00 pm. Each venue will have different hours based on events taking place there. Hours per venue are as follows:

PENSACOLA BAY CENTER
[Celebrity Hall, Vendor Floor, Artist Alley, Writer’s Row, panels, special events]
Friday, February 17: 1:00 pm – 8:00 pm
Saturday, February 18: 10:00 am – 6:00 pm
Sunday, February 19: 10:00 am – 6:00 pm

PENSACOLA GRAND HOTEL
[Panels, tabletop gaming, special events]
Friday, February 17: 10:00 am – Open all nightSaturday, February 18: Open all day
Sunday, February 19: Open all day – 6:00 pm

REX THEATRE
[Celebrity panels, special events]
Friday, February 17: 1:00 pm – 10:00 pm
Saturday, February 18: 10:00 am – 10:00 pm

PENSACOLA LITTLE THEATRE
[Celebrity panels, Pensacola Short Film Festival, special events]
Friday, February 17: 1:00 pm – 10:00 pm
Saturday, February 18: 10:00 am – 10:00 pm

SAENGER THEATRE
[Celebrity panels, Pensacon Cosplay Contest, special events]
Saturday, February 17: 10:00 am – 10:00 pm
Sunday, February 18: 10:00 am – 6:00 pm

Other venues throughout downtown Pensacola may be used for other events. Consult the program book, the website, and the mobile app for more information.

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How will I know what’s happening at Pensacon?

The schedule of events will be made available on the website and mobile app several weeks prior to Pensacon. A printed copy of the schedule will also be available during Pensacon.

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Do you have a mobile app?

Yes. Our mobile app for Pensacon 2017 will be available soon at both the Apple Store and Google Play. On the app, you will find all the information you need about Pensacon, including celebrity info, schedule of events, maps of venues, and much more.

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How do I purchase a pass?

Either visit the “Buy Tickets” button on the website, or go to https://www.showclix.com/event/pensacon2017/listing. For more information on passes and policies, visit http://pensacon.com/passes-and-policies/.

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Will passes sell out?

There is a possibility of passes selling out before the convention. We will be capping our ticket sales this year.

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How much are passes? Will prices go up?

Weekend passes are currently on sale, but prices will go up January 1, 2017 and again at the door. Day passes will be available beginning January 1, 2017.

WEEKEND 3-DAY PASSES
$65.00  (September 1, 2016 through December 31, 2016)
$75.00  (January 1, 2017 through February 15, 2017)
$80.00  (February 16, 2017 through February 19, 2017)

1-DAY WRIST BANDS
Friday – $35.00
Saturday – $45.00
Sunday – $40.00

Passes can be purchased at https://www.showclix.com/event/pensacon2017/listing. For more information on passes and policies, visit http://pensacon.com/passes-and-policies/.

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Will passes be available to purchase at the door?

Yes, if we do not sell out before the convention. However, there will be an increase in prices at the door. Please note that even though Pensacon is using a “campus approach” with multiple venues, passes are only available days of the convention at the Bay Center.

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When will pre-sales be cut off?

Advance tickets will stop being sold online on Wednesday, February 15, 2017.

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Where and when can I pick up my pass?

Advance weekend passes can be picked up at the Pensacola Bay Center from 6:00 pm – 9:00 pm on Thursday, February 16, 2017. Day passes and weekend passes can also be picked up at the Pensacola Bay Center as early as two hours before the convention opens – Friday 11:00 am, Saturday 8:00 am, Sunday 8:00 am.

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What do I need to bring to pick up my pass?

Bring the printout of your ticket from Showclix and your photo ID to claim your pass.

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Can I pick up my day pass the day before?

No, day passes will only be available to pick up the day they are purchased.

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Which venues does my pass allow entry to?

Your pass allows you access into all Pensacon-related events happening at the Pensacola Bay Center, the Pensacola Grand Hotel, the Rex Theatre, the Pensacola Little Theatre, the Saenger Theatre, and all venues hosting Official Pensacon Parties and Events downtown.

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Is Friday included in my weekend pass?

Yes, Friday, Saturday, and Sunday are included in the three-day weekend passes.

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Is my pass transferable to my friend or family member?

No, your pass will have your name on it and will allow access to you only.

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Is Pensacon a family friendly event?

Pensacon welcomes families and attendees of all ages. Some panels and special events such as after hours parties may not be appropriate for minors, so parents please use discretion when bringing your children to select events. Sunday is designated as Family Day, and we will have special panels and activities designed for kids to enjoy. Our staff and volunteers work hard to ensure a safe, friendly, and fun environment for all.

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What is the campus approach?

Pensacon has grown too large to be confined in just the Bay Center, so we are spreading out to various venues throughout Pensacola. The Vendor Floor, Artist Alley, Writer’s Row, celebrity signings, and select panels will take place at the Bay Center, but celebrity panels, community/fan panels, board and card games, and special events will be held at the Pensacola Grand Hotel, the Rex Theatre, the Pensacola Little Theatre, and the Saenger Theatre. All venues are within walking distance, but free trolleys will be available as well to get you around town.

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Do local hotels give discounts for Pensacon?

Many local hotels have partnered with Pensacon to provide special rates for attendees and vendors. Visit http://pensacon.visitpensacola.com/ for more information about what hotels are available.

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Do I have to wear a costume to attend Pensacon?

Many of our attendees enjoy wearing costumes and spend a lot of time, effort, and money in creating their costumes (“cosplay”). However, it is absolutely not a requirement to wear a costume to attend Pensacon. Part of the fun is coming out to see how creative some of the costumes can be! And don’t forget our Cosplay Contest Saturday night at the Saenger Theatre.

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What happens if my costume includes a weapon?

Please consult our Weapons Policy for costumes.

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What do I do if I experience a problem at Pensacon?

Pensacon staff and volunteers work hard to ensure that everyone enjoys their time at the convention and is safe. Feel free to bring any problems you may have to our volunteers and they can escalate it up the chain of command as appropriate and you may visit our Guest Services table in front of the Bay Center. Our Safety Team will coordinate with venue security and onsite emergency personnel if the need arises.

We also provide Safe Havens located throughout each venue. If you are subjected to unacceptable behavior, please contact a staff member or volunteer immediately. If a staff member or volunteer is not readily available or if you feel threatened in any manner, please proceed directly to any of the Pensacon information booths, merchandise booths, ticket booths, or vendor booth identified as a Safe Haven.

For more information on Pensacon’s Mission Statement, Vision Statement, Statement of Values, and Safe Environment Policy, visit http://pensacon.com/about/statement-of-values/.

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What is parking like at Pensacon?

The lot in front of the Bay Center off Alcaniz Street is reserved for attendees with VIP passes and the lot in the back of the Bay Center off 9th Avenue is reserved for volunteers, vendors, and media. You must have the appropriate passes to park in either lot.

There are two lots across Alcaniz Street from the Bay Center for attendees. Cost is $10 with no re-entry. Parking is also available throughout the city, and while prices may vary, the typical price is also $10. Trolleys will be running throughout the downtown area an hour prior to opening on each day that are free for Pensacon attendees.

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Where can I get on a trolley?

Trolley will stop at the Bay Center, Pensacola Grand Hotel, Rex Theatre, Pensacola Little Theatre, and Saenger Theatre. Other stops and exact locations will be announced closer to the date of the convention.

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How much do the trolleys cost?

Trolleys are free for all attendees, guests, staff, and volunteers of Pensacon.

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Can I buy Pensacon merchandise?

Absolutely. Pensacon will have several merchandise booths at the Bay Center and other venues. We will sell a variety of T-shirts and other branded merchandise. Also, you can purchase merchandise from past shows at our Online Store.

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Where will the celebrity guests be located inside the convention?

Unless otherwise noted, all celebrity guests will be located on the second floor of the Pensacola Bay Center. The easiest way to get there is to follow the signs to the outside stairs on the north side of the Bay Center. For those needing access via a wheelchair or a similar accommodation, there is an elevator that can be accessed on the first and third floors. The celebrities will be on the east side of the second floor, opposite the panel rooms. If you reach the second floor via the elevator, you will need to head through the tunnel to get around to the celebrity side.

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Do celebrities charge for autographs and photos?

Most of the celebrity guests charge for autographs, and depending on the celebrity, they may also charge to take photos with them. Prices vary per celebrity guest. Some guests will provide prices in advance, so check their individual listings on the website and mobile app for this information.

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Celebrity Photo Opportunities

On the vendor floor, Wolf Photography will be set up to take professional photos of you with our celebrity guests. Please visit http://www.wolfstudiosphotography.com/celebrity-photo-ops/pensacon-2017/ for the schedule and prices, and to pre-purchase your photo ops. During the convention, photo ops can be purchased by visiting Wolf Photography’s table on the vendor floor. It is recommended that you pre-purchase desired photo ops so that you are guaranteed a spot.

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Can I take photos with the celebrity guests?

Professional photo ops with celebrity guests are available to purchase in advance at http://www.wolfstudiosphotography.com/celebrity-photo-ops/pensacon-2017/. Some celebrity guests charge a set fee for a photo at their table. Before you take a photo with any celebrity, ask permission to find out what their individual policy is.

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Will the celebrity guests be there every day?

Yes. Unless otherwise noted, all celebrity guests will be at Pensacon 2017 all three days. The following guests will only be available for a portion of the time:

Ric Flair – Saturday and Sunday only
Sean Maher – Saturday and Sunday only
Gates McFadden – Saturday and Sunday only

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How can I volunteer?

The volunteer application can be found at http://pensacon.com/participate-2/volunteer-application/. It is best to volunteer as early as possible to take advantage of information that is disseminated to our volunteer crew. Training is mandatory for all volunteers.

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How can I run a panel or a special event?

Pensacon is always looking for members of the community to volunteer to run panels with topics ranging from movies & TV, comic book, science & technology, production & performance arts, cosplay, and much more. If you have a unique idea for a panel, you may submit an application, which are available at http://pensacon.com/participate-2/volunteer-application/.

Similarly, we are looking for experts in various fields to volunteer to run workshops, to host games, conduct demonstrations of skills, or to perform on stage. If you would like to participate in this manner, please submit a Special Activities application, which can be found at http://pensacon.com/participate-2/special-activities-application/.

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How can a local business participate?

We welcome businesses in the downtown area to host an Official Event such as a party, themed dinner, or other activity either during the day or in the evening. Applications can be found at http://pensacon.com/2017-official-event-application/.

Pensacon also offers opportunities for businesses to become sponsors and to advertise with us. For sponsorship, go to http://pensacon.com/sponsors-and-advertising/sponsor-signup/ and for advertising visit http://pensacon.com/sponsors-and-advertising/advertising-opportunities/.

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Do you provide tables to community organizations?

Pensacon offers free tables for fan groups and non-profit organizations from the community throughout the lobby of the Pensacola Grand Hotel. Space is limited. Applications for community tables can be found at http://pensacon.com/participate-2/community-table-application/.

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How does a vendor apply for a booth?

Booths on the vendor floor are highly competitive and generally sell out quickly. They are sold out for Pensacon 2017. More information can be found at http://pensacon.com/exhibitors/vendor-application/. Keep an eye on the website and our Facebook page for when applications will be available for Pensacon 2018.

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Can local artists and authors sell their work at Pensacon?

In addition to high-profile artists and authors Pensacon brings as guests, we also offer the opportunity for local artists and self-published authors to sell their artwork and books by purchasing a table at either Artist Alley or Writer’s Row. Space is limited. To apply to Artist Alley, go to http://pensacon.com/exhibitors/artist-alley-application/ and for Writer’s Row, visit http://pensacon.com/exhibitors/authors-application/.

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How do I apply for a media pass?

Media pass applications can be found at http://pensacon.com/media/media-pass-request/.

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When will I hear back about my application?

Please allow 2-3 weeks for review and follow up.

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How do I request an interview(s)?

Members of the media who are approved for a media pass may email Kat Bishop, Director of Marketing & Communications, at [email protected] with your request(s). All requests will be reviewed and submitted through the proper channels, and you will be notified of your scheduled interview time and location, if granted.

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What kind of accommodations will be made for members of the media?

Members of the media who wish to receive a media pass must first submit an application that can be found at http://pensacon.com/media/media-pass-request/. Approved media personnel will be provided with media passes that will allow them entry to the convention and official Pensacon events all weekend, as well as a media kit and access to the volunteer break area. Interviews with Pensacon guests must be approved by the Kat Bishop, Director of Marketing & Communications.

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General Info

What are the hours of the convention?

Pensacon has events taking place throughout the day and night beginning Friday, February 17 at 1:00 pm and ending Sunday, February 19 at 6:00 pm. Each venue will have different hours based on events taking place there. Hours per venue are as follows:

PENSACOLA BAY CENTER
[Celebrity Hall, Vendor Floor, Artist Alley, Writer’s Row, panels, special events]
Friday, February 17: 1:00 pm – 8:00 pm
Saturday, February 18: 10:00 am – 6:00 pm
Sunday, February 19: 10:00 am – 6:00 pm

PENSACOLA GRAND HOTEL
[Panels, tabletop gaming, special events]
Friday, February 17: 10:00 am – Open all nightSaturday, February 18: Open all day
Sunday, February 19: Open all day – 6:00 pm

REX THEATRE
[Celebrity panels, special events]
Friday, February 17: 1:00 pm – 10:00 pm
Saturday, February 18: 10:00 am – 10:00 pm

PENSACOLA LITTLE THEATRE
[Celebrity panels, Pensacola Short Film Festival, special events]
Friday, February 17: 1:00 pm – 10:00 pm
Saturday, February 18: 10:00 am – 10:00 pm

SAENGER THEATRE
[Celebrity panels, Pensacon Cosplay Contest, special events]
Saturday, February 17: 10:00 am – 10:00 pm
Sunday, February 18: 10:00 am – 6:00 pm

Other venues throughout downtown Pensacola may be used for other events. Consult the program book, the website, and the mobile app for more information.

Back To Top

How will I know what’s happening at Pensacon?

The schedule of events will be made available on the website and mobile app several weeks prior to Pensacon. A printed copy of the schedule will also be available during Pensacon.

Back To Top

Do you have a mobile app?

Yes. Our mobile app for Pensacon 2017 will be available soon at both the Apple Store and Google Play. On the app, you will find all the information you need about Pensacon, including celebrity info, schedule of events, maps of venues, and much more.

Back To Top

Is Pensacon a family friendly event?

Pensacon welcomes families and attendees of all ages. Some panels and special events such as after hours parties may not be appropriate for minors, so parents please use discretion when bringing your children to select events. Sunday is designated as Family Day, and we will have special panels and activities designed for kids to enjoy. Our staff and volunteers work hard to ensure a safe, friendly, and fun environment for all.

Back To Top

What is the campus approach?

Pensacon has grown too large to be confined in just the Bay Center, so we are spreading out to various venues throughout Pensacola. The Vendor Floor, Artist Alley, Writer’s Row, celebrity signings, and select panels will take place at the Bay Center, but celebrity panels, community/fan panels, board and card games, and special events will be held at the Pensacola Grand Hotel, the Rex Theatre, the Pensacola Little Theatre, and the Saenger Theatre. All venues are within walking distance, but free trolleys will be available as well to get you around town.

Back To Top

Do local hotels give discounts for Pensacon?

Many local hotels have partnered with Pensacon to provide special rates for attendees and vendors. Visit http://pensacon.visitpensacola.com/ for more information about what hotels are available.

Back To Top

Do I have to wear a costume to attend Pensacon?

Many of our attendees enjoy wearing costumes and spend a lot of time, effort, and money in creating their costumes (“cosplay”). However, it is absolutely not a requirement to wear a costume to attend Pensacon. Part of the fun is coming out to see how creative some of the costumes can be! And don’t forget our Cosplay Contest Saturday night at the Saenger Theatre.

Back To Top

What happens if my costume includes a weapon?

Please consult our Weapons Policy for costumes.

Back To Top

What do I do if I experience a problem at Pensacon?

Pensacon staff and volunteers work hard to ensure that everyone enjoys their time at the convention and is safe. Feel free to bring any problems you may have to our volunteers and they can escalate it up the chain of command as appropriate and you may visit our Guest Services table in front of the Bay Center. Our Safety Team will coordinate with venue security and onsite emergency personnel if the need arises.

We also provide Safe Havens located throughout each venue. If you are subjected to unacceptable behavior, please contact a staff member or volunteer immediately. If a staff member or volunteer is not readily available or if you feel threatened in any manner, please proceed directly to any of the Pensacon information booths, merchandise booths, ticket booths, or vendor booth identified as a Safe Haven.

For more information on Pensacon’s Mission Statement, Vision Statement, Statement of Values, and Safe Environment Policy, visit http://pensacon.com/about/statement-of-values/.

Back To Top

What is parking like at Pensacon?

The lot in front of the Bay Center off Alcaniz Street is reserved for attendees with VIP passes and the lot in the back of the Bay Center off 9th Avenue is reserved for volunteers, vendors, and media. You must have the appropriate passes to park in either lot.

There are two lots across Alcaniz Street from the Bay Center for attendees. Cost is $10 with no re-entry. Parking is also available throughout the city, and while prices may vary, the typical price is also $10. Trolleys will be running throughout the downtown area an hour prior to opening on each day that are free for Pensacon attendees.

Back To Top

Where can I get on a trolley?

Trolley will stop at the Bay Center, Pensacola Grand Hotel, Rex Theatre, Pensacola Little Theatre, and Saenger Theatre. Other stops and exact locations will be announced closer to the date of the convention.

Back To Top

How much do the trolleys cost?

Trolleys are free for all attendees, guests, staff, and volunteers of Pensacon.

Back To Top

Can I buy Pensacon merchandise?

Absolutely. Pensacon will have several merchandise booths at the Bay Center and other venues. We will sell a variety of T-shirts and other branded merchandise. Also, you can purchase merchandise from past shows at our Online Store.

Back To Top

Celebrity Guests

Where will the celebrity guests be located inside the convention?

Unless otherwise noted, all celebrity guests will be located on the second floor of the Pensacola Bay Center. The easiest way to get there is to follow the signs to the outside stairs on the north side of the Bay Center. For those needing access via a wheelchair or a similar accommodation, there is an elevator that can be accessed on the first and third floors. The celebrities will be on the east side of the second floor, opposite the panel rooms. If you reach the second floor via the elevator, you will need to head through the tunnel to get around to the celebrity side.

Back To Top

Do celebrities charge for autographs and photos?

Most of the celebrity guests charge for autographs, and depending on the celebrity, they may also charge to take photos with them. Prices vary per celebrity guest. Some guests will provide prices in advance, so check their individual listings on the website and mobile app for this information.

Back To Top

Celebrity Photo Opportunities

On the vendor floor, Wolf Photography will be set up to take professional photos of you with our celebrity guests. Please visit http://www.wolfstudiosphotography.com/celebrity-photo-ops/pensacon-2017/ for the schedule and prices, and to pre-purchase your photo ops. During the convention, photo ops can be purchased by visiting Wolf Photography’s table on the vendor floor. It is recommended that you pre-purchase desired photo ops so that you are guaranteed a spot.

Back To Top

Can I take photos with the celebrity guests?

Professional photo ops with celebrity guests are available to purchase in advance at http://www.wolfstudiosphotography.com/celebrity-photo-ops/pensacon-2017/. Some celebrity guests charge a set fee for a photo at their table. Before you take a photo with any celebrity, ask permission to find out what their individual policy is.

Back To Top

Will the celebrity guests be there every day?

Yes. Unless otherwise noted, all celebrity guests will be at Pensacon 2017 all three days. The following guests will only be available for a portion of the time:

Ric Flair – Saturday and Sunday only
Sean Maher – Saturday and Sunday only
Gates McFadden – Saturday and Sunday only

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Press

How do I apply for a media pass?

Media pass applications can be found at http://pensacon.com/media/media-pass-request/.

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When will I hear back about my application?

Please allow 2-3 weeks for review and follow up.

Back To Top

How do I request an interview(s)?

Members of the media who are approved for a media pass may email Kat Bishop, Director of Marketing & Communications, at [email protected] with your request(s). All requests will be reviewed and submitted through the proper channels, and you will be notified of your scheduled interview time and location, if granted.

Back To Top

What kind of accommodations will be made for members of the media?

Members of the media who wish to receive a media pass must first submit an application that can be found at http://pensacon.com/media/media-pass-request/. Approved media personnel will be provided with media passes that will allow them entry to the convention and official Pensacon events all weekend, as well as a media kit and access to the volunteer break area. Interviews with Pensacon guests must be approved by the Kat Bishop, Director of Marketing & Communications.

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Ticketing

How do I purchase a pass?

Either visit the “Buy Tickets” button on the website, or go to https://www.showclix.com/event/pensacon2017/listing. For more information on passes and policies, visit http://pensacon.com/passes-and-policies/.

Back To Top

Will passes sell out?

There is a possibility of passes selling out before the convention. We will be capping our ticket sales this year.

Back To Top

How much are passes? Will prices go up?

Weekend passes are currently on sale, but prices will go up January 1, 2017 and again at the door. Day passes will be available beginning January 1, 2017.

WEEKEND 3-DAY PASSES
$65.00  (September 1, 2016 through December 31, 2016)
$75.00  (January 1, 2017 through February 15, 2017)
$80.00  (February 16, 2017 through February 19, 2017)

1-DAY WRIST BANDS
Friday – $35.00
Saturday – $45.00
Sunday – $40.00

Passes can be purchased at https://www.showclix.com/event/pensacon2017/listing. For more information on passes and policies, visit http://pensacon.com/passes-and-policies/.

Back To Top

Will passes be available to purchase at the door?

Yes, if we do not sell out before the convention. However, there will be an increase in prices at the door. Please note that even though Pensacon is using a “campus approach” with multiple venues, passes are only available days of the convention at the Bay Center.

Back To Top

When will pre-sales be cut off?

Advance tickets will stop being sold online on Wednesday, February 15, 2017.

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Where and when can I pick up my pass?

Advance weekend passes can be picked up at the Pensacola Bay Center from 6:00 pm – 9:00 pm on Thursday, February 16, 2017. Day passes and weekend passes can also be picked up at the Pensacola Bay Center as early as two hours before the convention opens – Friday 11:00 am, Saturday 8:00 am, Sunday 8:00 am.

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What do I need to bring to pick up my pass?

Bring the printout of your ticket from Showclix and your photo ID to claim your pass.

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Can I pick up my day pass the day before?

No, day passes will only be available to pick up the day they are purchased.

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Which venues does my pass allow entry to?

Your pass allows you access into all Pensacon-related events happening at the Pensacola Bay Center, the Pensacola Grand Hotel, the Rex Theatre, the Pensacola Little Theatre, the Saenger Theatre, and all venues hosting Official Pensacon Parties and Events downtown.

Back To Top

Is Friday included in my weekend pass?

Yes, Friday, Saturday, and Sunday are included in the three-day weekend passes.

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Is my pass transferable to my friend or family member?

No, your pass will have your name on it and will allow access to you only.

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